Privacy Policy
This privacy policy explains how Viacy Limited ("we", "us") collects, uses and protects your personal data when you use our website. We are the data controller for this information and we handle it in line with the Data Protection (Jersey) Law 2018.
If you have any questions about this policy, contact us at goodtrouble@viacy.co.
Information we collect
Depending on how you use our website, we may collect:
- Technical data such as your IP address, browser type and approximate location, and any information you volunteer when you contact us.
- Contact details you provide through our forms, such as your name, email address, phone number and message.
- Order information, including your name, billing and delivery address, email, phone number and purchase history.
- Payment information, which is processed securely by our payment provider. We do not store full card details.
- Your email address, and name if provided, when you subscribe to our mailing list.
- Information about how you use our website, collected via cookies and similar technologies (see our Cookie Policy).
How we use your information
- To comply with our legal obligations and to protect our website against fraud and abuse (lawful basis: legal obligation and legitimate interests).
- To respond to your enquiries (lawful basis: our legitimate interests, or steps taken at your request before entering a contract).
- To process and fulfil your orders and bookings (lawful basis: performance of a contract).
- To send marketing emails you have signed up for (lawful basis: your consent, which you can withdraw at any time).
- To understand and improve how our website is used, and to show relevant content (lawful basis: your consent, given through our cookie banner).
Sharing your information
We only share personal data where necessary, with organisations that process it on our behalf under appropriate agreements. We never sell your personal data. We may share data with:
- Our website hosting and IT service providers.
- Our payment provider(s): SumUp (card payments).
- Delivery, fulfilment or booking partners, where relevant to your order.
- Our email marketing platform (Brevo).
- Analytics and advertising providers (for example Google Analytics), but only where you have given consent.
Cookies
We use cookies and similar technologies. Non-essential cookies are only set with your consent, which you can change at any time. For details of the cookies we use, see our Cookie Policy.
International data transfers
Some of our providers are based outside Jersey (for example in the United States). Where personal data is transferred abroad, we rely on appropriate safeguards such as adequacy decisions or standard contractual clauses.
How long we keep your information
- Enquiry and contact records: typically up to 2 years after our last contact.
- Order, booking and transaction records: for as long as required by law (for example, 6 years for tax purposes).
- Marketing subscriptions: until you unsubscribe.
Your rights
You have the right to:
- Access the personal data we hold about you.
- Ask us to correct inaccurate data.
- Ask us to erase your data, or restrict how we use it.
- Object to processing, or ask for your data to be ported to another provider.
- Withdraw your consent at any time, where we rely on consent.
Security
We use appropriate technical and organisational measures to keep your personal data secure, and we review these regularly.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page.
How to contact us and complaints
If you have any concerns about how we handle your personal data, please contact us at goodtrouble@viacy.co. You also have the right to complain to the Jersey Office of the Information Commissioner (JOIC): https://jerseyoic.org/.
